Contact
Have a question about a piece, your size, your order or a return? We are happy to help. Every message is read and answered personally.
How to reach us
Email: info@serendre.com
Phone: +49 176 64148260
Contact form: use the form below
Support hours: Monday to Friday, 9:00 AM to 3:00 PM GMT/BST (UK time), by email and phone. We answer messages received outside these hours on the next business day.
Tips for a quick answer
- For questions about an existing order, please include your order number.
- For a faulty or damaged item, please add a photo of the item and, if relevant, the packaging.
- For help with sizing, tell us the product and the sizes you are choosing between.
Returns and exchanges
Please register every return or exchange by email before sending anything back. You receive the return address together with our confirmation. Our business address is not a returns address. All details: Refund policy.
Business information
Business name: Ronny Slotosch (trading as Serendre), sole trader
Business address: Jügesheimer Weg 32, 63500 Seligenstadt, Germany
Email: info@serendre.com
Phone: +49 176 64148260
Support: Monday to Friday, 9:00 AM to 3:00 PM GMT/BST (UK time), by email and phone
